Privacy policy
PRIVACY POLICY – CxH
Last Updated: 7 November 2026
At CxH, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share your information when you visit our website or make a purchase.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
When you visit or make a purchase from CxH, we may collect the following information:
Personal Information
* Full name
* Email address
* Mobile number
* Billing address
* Shipping address
Order Information
* Products purchased
* Order details
* Payment status
* Transaction references and order history
Technical Information
* IP address
* Browser and device information
* Website activity and interactions
* Cookies and similar tracking technologies
We collect only the information reasonably necessary to operate our store and provide our services.
2. How We Use Your Information
We may use your information to:
* Process and confirm your orders.
* Arrange products with our suppliers.
* Ship orders and provide delivery updates.
* Send order confirmations and tracking information.
* Respond to customer enquiries and complaints.
* Process eligible refunds or replacements.
* Improve our website, products and customer experience.
* Detect and prevent fraudulent transactions.
* Comply with applicable legal and regulatory requirements.
3. Sharing Your Information
We do not sell your personal information to third parties.
However, we may share relevant information with trusted service providers when necessary to operate our business, including:
* Shopify: To host and operate our online store.
* Payment gateways: To process prepaid transactions.
* Suppliers: To arrange product procurement and fulfilment where necessary.
* Courier and delivery partners: To deliver your orders.
* Technology and analytics providers: To maintain and improve our website.
* Government and legal authorities: When disclosure is required by applicable law.
These parties may receive only the information necessary to perform their respective services, subject to applicable requirements.
4. Payment Information
All orders on CxH are prepaid.
Payments are processed through the payment gateways made available at checkout. We do not intentionally store complete debit card, credit card or banking credentials on our own systems.
Payment information is handled according to the relevant payment provider’s privacy and security practices.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
* Keep your shopping cart functioning.
* Remember your preferences.
* Understand website traffic and performance.
* Improve your browsing experience.
* Support relevant marketing and advertising activities, where enabled.
You can manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.
6. Data Security
We take reasonable measures to protect personal information against unauthorized access, misuse, loss or disclosure.
However, no method of online transmission or electronic storage is completely secure. We cannot guarantee absolute security.
7. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil orders, provide customer support, maintain business records, resolve disputes and comply with applicable legal obligations.
When information is no longer required, we take reasonable steps to delete or anonymize it, subject to legal retention requirements.
8. Your Privacy Rights
Subject to applicable law, you may have the right to:
* Request access to your personal information.
* Request correction of inaccurate information.
* Request deletion of information where legally permissible.
* Withdraw consent where processing is based on consent.
* Raise concerns about how your information is handled.
To exercise these rights, please contact us using the details provided below.
9. Third-Party Websites
Our website may contain links to third-party websites or services.
CxH is not responsible for the privacy practices or content of external websites. We recommend reviewing their respective privacy policies before sharing personal information.
10. Children’s Privacy
Our website is not intended to knowingly collect personal information from children in violation of applicable law.
If we become aware that personal information has been collected unlawfully, we will take appropriate steps as required by law.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, website features or legal requirements.
Any updates will be published on this page along with the revised date.
12. Contact Us
If you have questions, concerns or requests regarding this Privacy Policy or your personal information, please contact:
Email: Getcxh@gmail.com
We will review and respond to privacy-related requests in accordance with applicable law.
Thank you for trusting CxH with your information.
THE CxH TEAM