Refund policy

Return, Refund & Exchange Policy

At CxH, every order is checked before dispatch. Please read our policy carefully before placing an order.

Change of Mind

* We do not offer returns or exchanges simply because a customer changes their mind, dislikes the product after ordering, or no longer wants it.
* Please review product descriptions, images, specifications and available options carefully before purchasing.

Damaged or Incorrect Products
If you receive a product that is damaged, defective or different from what you ordered, please contact us.

To help us verify the issue:

* Record a continuous, unedited unboxing video.
* Start recording before opening the sealed parcel.
* Show the shipping label and all sides of the package.
* Clearly record the opening and the product received.
* Contact us as soon as possible, preferably within 48 hours of delivery, with your order number, video and clear photographs.

Resolution
After reviewing the complaint, CxH will arrange an appropriate remedy, which may include a replacement or refund, depending on the issue and applicable consumer rights.

Important
An unboxing video helps us investigate delivery and packaging issues. Not having a video does not automatically remove any rights you may have under applicable consumer law.

For assistance, contact our customer support team using the details on our website.